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Training Staff

Resources for SHIPS

Training Staff, Volunteers, and Counselors

SHIPs are responsible for choosing their training and certification methods for their team members. This tool is one option. Course difficulty rises through the levels, with seat time ranging from 30-minutes to 50-minutes per course. Use pre-built tests or create your own.

  • Online counselor training – Features 22 self-paced interactive courses, flexible testing options, and progress tracking
  • Online counselor certification tool (OCCT)
  • National counselor certification question bank
  • Live educational webinars and archived recordings of previous webinars
  • A quarterly Medicare Messenger Newsletter
  • Dedicated email channel for answering SHIP health insurance questions
  • A resource library of materials from the Center, ACL, partners, and SHIPs

Accessing Our Services

Our services are accessible at, with specific tools for SHIP personnel password-protected and access based on roles.