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Assisting Beneficiaries

Resources for SHIPs

Educating and Assisting Beneficiaries

  • SHIP Locator:
    • Our online SHIP Locator is used by 1-800-Medicare, CMS, AARP, other national entities that promote SHIP services, and the general public
  • National toll-free number: 877- 839-2675
    • Callers who need local help are transferred to their SHIP
  • Medicare Minutes: Monthly beneficiary education scripts, handouts, and teaching materials, each on a specific Medicare topic
  • Videos: Volunteer recruitment and SHIP Promotional videos are housed on our YouTube channel
  • Facebook Page: SHIP national Facebook page educating the public about the benefits of getting SHIP help and volunteering for SHIP
  • Blog: Monthly posts, based on the Medicare Minute topic of the month, explain the SHIP role in Medicare.

Training and Technical Assistance for SHIPs

  • Counselor Certification: Visit the online counselor certification and training menu for online courses and exams.
  • Medigap Plan Finder: Conduct individualized searches for plans and prices based on gender, age, tobacco status, and more.
  • Publications: Visit the resource library to download our Monthly Medicare Minute education packages (English and Spanish), Monthly newsletters, and periodic fact sheets
  • STARS Support: Serving SHIP and MIPPA grantees with a user manual, tip sheets, office hours, and STARS answers
  • Webinars: Register for webinars using our online calendar.
  • Profiles and Practices: See our SHIP profiles to learn about successful and innovative SHIP practices.

Accessing our Services

Our services are accessible at, with specific tools for SHIP personnel password-protected and access based on roles.